What is a Bad Review?
A bad review is a detailed rating of poor services and products. Also, it is an expression of a customer’s disappointment.
Undoubtedly, business owners can’t please all their customers. So, it is reasonable to get bad reviews from time to time.
People have different mindsets and expectations. So, even if you offer the best products or services, not everyone is bound to like them. Bad reviews could result from a wide range of reasons.
In this article, we will discuss the types of bad reviews your company is likely to receive.
Reviews on Bad Customer Service
If your business has a physical store, expect to receive bad customer service reviews. At times, customers think your employees are rude because of a small misunderstanding.
Additionally, some customers are stubborn and love trouble. So, a bad review is hard to respond to unless you were physically present during the misunderstanding.
However, give appropriate and polite responses to such reviews. Apologize for the inconvenience caused to them because, in business, the customer is always right. If you find many bad customer service reviews, consider changing your customer care team.
Complaints About Price – Expensive Products & Services
The majority of individuals conduct their research before purchasing your products or services. Thus, at times, if your prices are higher than deemed fair, customers might leave you a bad review. All companies want to offer the best services and products at reasonable prices.
But at times, it’s hard because businesses are all unique. When responding to bad reviews, be polite and don’t make excuses.
Hidden Additional Fees on top of the Contracted Costs
Buyers dislike additional fees incorporated in their costs. So, when selling your products or services, be honest about the prices.
Inform your clients of any other fees and everything inclusive in the number of your services. Additionally, take time to give your client the terms and conditions of the company to avoid future misunderstandings.
Anytime you ask your customer for an additional fee without notice, they will most likely leave a bad review. While responding to these reviews, appreciate the customer for writing the review and apologize for the inconvenience caused. You can offer a small compensation or discounted price upon their next purchase. This way, you increase your chances of winning your clients back.
Reviews by Disappointed Customers
Occasionally, negative reviews come from the client’s viewpoint and not your faults. Regardless of your opinions, keep in mind that their views are still valid.
Note that if one person feels offended by your customer service team or billing department, they represent other people. Chances are hundreds of your customers who felt the same way but never bothered to express themselves. Instead, they searched for other reliable companies.
Customers may feel offended by the quality of your services or how the staff handled them. Make sure you respond to bad reviews politely and respectfully.
Some customers will have a problem with your terms and conditions
Some of your clients will leave a complaint about a specific term in your policy. Remember, this is your company or corporate policy, and sometimes there isn’t much you can do to change it. Thus, if you have a reasonable answer as to why your policy includes specific terms and conditions, express this to your clients politely.
Keep in mind that even if you offer the best services in the world, it might not be enough for some people. Additionally, your company policies may not sit right with everyone.
If you are a business owner and desire to increase your positive reviews, Manage Rep is the best company to contact. We will assist you in generating numerous positive reviews that will expand your clientele. We are a well-known company and seek to increase your sales and revenues. If you are thinking of attaining business prosperity, do not hesitate to contact us. Our experts are just a phone call away!